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SHIPPING POLICY

Please be aware that all shipping costs are for Australia & New Zealand only. If you are ordering from outside these regions please contact us for shipping prices at (07) 54507229 or info@theherbclinic.com.

All shipping prices and estimate arrival times are based on calculations from the Australian Post.

To visit the Australian Post website click here

RETURN POLICY

We pride ourselves in customer satisfaction with their purchased products. So if a product hasn't been consumed, damaged or misplaced after leaving the store, please contact us at info@theherbclinic.com.au to receive a form via email to fill out and send back to us with the concerns you have. If eligible you will receive a full refund in store credit.  

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Digital products

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We issue refunds for digital products within 14 days of the original purchase of the product contingent on the following terms:

We issue refunds for digital products only under the following conditions:

  • If a product is stated as having a money back guarantee, to claim the guarantee you (the client) must submit proof that the product has not worked for you even though you have been following it as described for no less than 14 days.  This may include submitting food journals or anything else required The Herb Clinic Sunshine Coast

No exceptions regarding refunds will be made following 14 days from purchase.

Contact us
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Or, if you have any questions about our Returns and Refunds Policy, please contact us:

PAYMENT METHOD

We accept payments via credit card or paypal with our online store, if neither of the options are available to you please contact us on (07) 5450 7229 or info@theherbclinic.com.au and we can arrange an alternative payment.

At out clinic we accept cash, and credit/debit card with no minimum cost or surcharge, with also can do mixed payments if required. 

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